Print Labs Co – Privacy Policy

Effective Date: July 2026

1. Information We Collect

When you use our website or place an order, we may collect personal information including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Uploaded artwork, logos and design files
• Order history
• Communications with our customer support team

We may also automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Produce your customised products
• Provide customer support
• Process payments
• Send order confirmations and shipping updates
• Improve our website, products and services
• Prevent fraud and maintain website security
• Comply with legal obligations

 

We will only use your personal information for purposes related to your order or where otherwise permitted by law.

3. Payment Information

Print Labs does not store your full credit card or debit card details.

Payments made through our website are securely processed by Stripe. Payment information is encrypted and handled directly by Stripe in accordance with Stripe’s own Privacy Policy.

4. Website Platform

Our online store operates using WooCommerce.

WooCommerce may collect and store information necessary to process your order, manage your shopping cart and improve your shopping experience. Information processed through WooCommerce is handled in accordance with applicable privacy and security standards.

5. Artwork & Uploaded Files

Artwork, logos, images and other files uploaded to Print Labs are used solely for producing your customised products and providing related customer support.

Unless required to fulfil your order or required by law, your artwork will not be shared with third parties without your consent.

6. Sharing Your Information

We may share your personal information with trusted third-party service providers where necessary to operate our business, including:

• Stripe (payment processing)
• Courier and shipping providers
• Website hosting providers
• WooCommerce service providers
• Printing or production partners (where applicable)
• IT support providers

We only share the information necessary for these providers to perform their services.

Print Labs does not sell, rent or trade your personal information to third parties.

7. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyse website traffic
• Enhance your shopping experience

You can disable cookies through your web browser; however, some website features may not function correctly.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may occasionally send information about new products, promotions and special offers.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Data Security

Print Labs takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we implement appropriate security measures, no method of transmitting information over the internet or storing electronic data is completely secure.

10. Access & Correction

You may request access to the personal information we hold about you or request that inaccurate or incomplete information be corrected.

To make a request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to external websites.

Print Labs is not responsible for the privacy practices or content of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated Effective Date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Print Labs Co

Head Office

1 Main Street

Box Hill VIC 3128

Australia

Email: [email protected]

14. Australian Privacy Law

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Nothing in this Privacy Policy excludes or limits any rights you may have under applicable Australian privacy laws.